In compliance with Arizona’s telehealth law (HB 2454), BCBSAZ offers coverage of in-network telehealth services for members with fully insured individual and employer group plans. See below for more information. 

Please note that self-funded group plans, plans from other BCBS Plans, Federal Employee Program® (FEP®) plans, and Medicare Advantage plans are governed by different regulations as indicated below.

BCBSAZ fully insured plans (for employer groups and individuals under age 65) – See excerpt from the BCBSAZ Provider Operating Guide about telehealth benefits. Also reference the audio-only code list from the Arizona Telehealth Advisory Committee.

Medicare Advantage plans – See CMS list of telehealth services.

FEP plans – Go to > Telehealth Services.

BlueCard® (out-of-area) plans – Check eligibility and benefits (other states may have different regulations) for telehealth coverage.

CHS Group plans – Contact the group’s third-party administrator (TPA) listed on the back of the member ID card.